Terms & Conditions

LA FENIERE – BOOKING TERMS AND CONDITIONS 

Reservations are generally accepted for any number of nights although minimum night restrictions may apply to Bank Holidays, the Festive Break and some online booking agents. Published offers cannot be used in conjunction with each other or with any other promotion or discount unless otherwise stated. 

Pricing and Payment 

All prices are quoted per night based on a maximum of ten people on a self-catered basis. Payment of a non-refundable deposit of 25% of the cost of the stay is required at the time of booking. Full payment is required 8 weeks before arrival.   All prices are quoted in Euros and payment should be in Euros. Transfer Wise is our recommended method of payment to our bank account.

A fully refundable caution of one night’s stay is required to cover any loss or damage to the property or its contents. In the event of no damage this will be returned within 7 days of your departure.

Cancellations and Refunds 

  • Cancellation in writing up to 42 days before arrival, we shall refund you 75% of the balance, ie. less the deposit.
  • Cancellation in writing 42  – 31 days before arrival, we shall refund 50% of the balance.
  • 30 days or less you forfeit the full amount.

 

Please note: “days” are counted from the day of arrival. 

We respectfully remind all guests that a reservation is a legally binding contract. We strongly advise that you take out travel insurance to cover you for such an event.  

Arrival and Departure 

Rooms are available from 15.00 hrs on the day of arrival with check in between 15.00 -19.00 hrs. If you require a late check-in, please call us in advance to see if this is possible. If you are delayed, please give us a call. 

Departure time is 10.00am on your last day. Late check-outs may exceptionally be arranged before departure.

Children 

Children are very welcome but please note that the Lodge is not equipped for infants and there are no child cots or high chairs.

Pets 

Please be advised that guest pets are not permitted at La Fenière

Other Information 

Smoking is not permitted anywhere inside the Lodge. Should evidence of smoking be found inside the Lodge we will levy a deep cleaning charge equivalent to at least 1 nights’ accommodation, in addition to any accommodation charges already agreed, and you will be asked to leave the property. 

 

Reasonable Usage 

In extreme circumstances we reserve the right to terminate a booking for unacceptable conduct. We reserve the right to refuse bookings for large single sex groups; under 21’s or Hen/Stag parties. A quiet mode is expected between 22.30 and 07.00

Liability 

Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages. 

We will not be liable for failure to perform to the extent that failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. 

Privacy  

The information that we collect off you is for the processing/verifying of your booking or occasional notification of future offers. We will not give, sell or swap your details with any third-party companies. Our GDPR policy statement can be found on our website. 

All business and reservation correspondence should be directed to

[email protected]  or in writing to John Howie, La Fenière, Vallee du Lys, France 31110 

 

 Updated May 31st, 2020 JH

Click here to download our terms and conditions.

Click here to download our privacy notice to comply with General Data Protection Regulations (GDPR)